Aug 25

Cause and Effect Analysis

The purpose of a Cause-and-Effect analysis is to identify the cause(s), factor(s), or source(s) of variation that may lead to a specific event, result, or defect in a product and/or process. The Ishikawa diagrams (aka Fishbone Diagrams or Cause-and-Effect diagrams) is simply a tool to be used along with Brainstorming and the 5 Whys. These diagrams provides a structured way to help you think through all possible causes of a problem which in-turn assists in carrying out a thorough analysis of a situation.

Cause And Effect Diagram Figure: Cause and Effect Diagram

How to start? Read the rest of this entry »

Aug 03

Building a Firm Foundation for Excellence

The summer break is going on and very soon the stores will have “Back to School” promotions / offers. Am I selling or promoting a stationary store in this post? Definitely not!!! So what does achieving excellence got to do with “Back to School” lingo? Read the rest of this entry »

Jul 24

Dimension “Time” on Business Process Improvement

Swamped with orders, papers, files, reports, tasks, records, meetings? Traditionally in a process improvement initiative, the approach has been to what people do in a process, how we can speed up their steps to assist in increasing people & process efficiency. The all important question is: Are we really competitive in the market? Do we have *the* differentiating factor to better serve our customers?

Companies should be fast, flexible and responsive to customer needs. We’ve always focussed on “people”, but the reality is that, people are not the problem. Read the rest of this entry »

Jul 13

Knowledge is Power – Hello world!

“Hello World” means a lot to me. Not only does it remind me of my programming subjects and lecturers during school days, it also reminds me of the fun days that I had then! We all miss our school days and in our conversations regards those fun-filled days, one can easily notice the enthusiasm when he/she speaks. I’m sure you will agree that a school related conversation / reunion is always refreshing!

Speaking about school, my high school motto is based on a saying by Francis Bacon, Sr. “Knowledge is Power”. I’m a firm believer of this and also believe that knowledge is meant to be shared. People who know me have often heard me say “Sharing is Caring”. This website is an attempt to share and I hope it will help us all. Read the rest of this entry »

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