The purpose of a Cause-and-Effect analysis is to identify the cause(s), factor(s), or source(s) of variation that may lead to a specific event, result, or defect in a product and/or process. The Ishikawa diagrams (aka Fishbone Diagrams or Cause-and-Effect diagrams) is simply a tool to be used along with Brainstorming and the 5 Whys. These …

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The summer break is going on and very soon the stores will have “Back to School” promotions / offers. Am I selling or promoting a stationary store in this post? Definitely not!!! So what does achieving excellence got to do with “Back to School” lingo?

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Swamped with orders, papers, files, reports, tasks, records, meetings? Traditionally in a process improvement initiative, the approach has been to what people do in a process, how we can speed up their steps to assist in increasing people & process efficiency. The all important question is: Are we really competitive in the market? Do we …

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